FAQs

IS THERE A COST TO ACCESS, DOWNLOAD OR USE ASSETS?

There is no charge to use the assets, provided you comply with the Terms of Use, individual Asset Licence conditions and follow any Usage Instructions or Brand Guidelines provided.

CAN'T FIND WHAT YOU ARE LOOKING FOR?

Submit ideas for new assets by filling out our contact form.

DO I NEED TO REGISTER OR LOGIN TO SEARCH FOR ASSETS?

In most cases, you can search through the Assets in the library without registering or logging in. From the home page or Assets page, you can use the search box to search either by keywords (tags), or Asset id (if known). However, by registering and logging in you may be able to find and access Assets that would otherwise not be visible to you, based on your user role and status. 

DO I NEED TO REGISTER OR LOGIN TO DOWNLOAD ASSETS?

Yes, all users are required to register/login to be able to download any Asset from the Toolkit.

HOW DO I REGISTER?

From the home page, click on the ‘login/register' button in the top right corner. From there you need to supply and validate your email address and then set a password and complete your user profile. 

Once registered you will be assigned the default user role. To access some Assets and more advanced features you may be granted a different user role by the site Administrators. Alternatively, you may receive an emailed User Invitation with a different user role pre-assigned to you. If you need a different user role, please contact us

HOW DO I RECOVER MY LOST PASSWORD?

If you have lost your password, you will have to reset it. To do so, click the Forgotten Your Password link on the login form and enter your registered email address (the email you registered on this site with). We'll send you an email with instructions on how to reset your password. 

IS THERE A LIMIT TO THE LENGTH OF TIME I CAN USE AN ASSET?

That depends. If the Asset has an Expiry Date (which can be found in the Asset detail page and Licence detail panels when downloading, sharing and sending), you must cease all use of those Assets at the date of expiry. If there is no Expiry Date, then you can use the Asset as long as you like OR until the owner of the IP (in most cases the brand/company/organisation providing it to you) requests that you cease using it. 

WHY IS THE SOUND NOT WORKING IN SOME OF THE VIDEO CLIPS?

Some of the videos available are raw footage and do not include a soundtrack. Usually you will see an Audio icon overlay indicating if the video has an Audio track. 

CAN I EDIT THE ASSETS I DOWNLOAD?

Brand identity and logos should never be edited, altered or broken apart. Other Assets should generally not be edited or altered. However if the Licence rules or Usage instructions specifically allow for repurposing or alteration, editing of Assets is permissible. 

CAN I USE ASSETS FOR DOMESTIC PROMOTION?

All assets MUST ONLY be used for the purpose of promoting New Zealand and/or New Zealand products and services offshore. Please refer to asset licence for more information.

 

CAN I USE ASSETS IN PAID MEDIA?

That depends. Refer to the License conditions for each individual Asset. If mentioned in Licence conditions “unpaid media only”, the Asset must NOT be used for paid media. However, if the Licence conditions allow for “paid and unpaid digital and print media”, then you can use the Asset in paid media. “Paid” means where payment is (or is agreed to be) received or paid for the marketing activity, and/or media space, and/or advertising space, and/or publication, in which the Asset appears, but excludes tradeshows.

HOW DO I GET A DIFFERENT USER ROLE?

User Roles are used to give Users certain abilities such as the ability to edit meta-data, upload Assets, view private Assets, etc. The public (not yet registered or not logged in) are deemed to be 'Guest' users. All registered users get the role of 'Standard User' by default. If you think you should have a different User Role, please contact us and request a role change. 

MY QUESTION IS NOT ANSWERED HERE, WHERE CAN I GET ADDITIONAL HELP?

contact us

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